CinaHoki Terms and Conditions – Complete Platform Usage Guide

1 Definitions and Parties

In this Terms and Conditions document, certain terms are used consistently throughout. A clear understanding of these terms is important to avoid misinterpretation.

• "Platform" or "CinaHoki" refers to the online entertainment service operated under the domain cinahoki.vu, including all features, content, and services available on it.
• "Member" or "User" refers to an individual who has registered and holds an active account on the CinaHoki platform.
• "Account" refers to the unique profile created by each member upon registration, containing personal information, balance, transaction history, and game preferences.
• "Balance" refers to the amount of funds stored in a member's account that can be used for playing or withdrawal.
• "Bonus" refers to financial incentives offered by CinaHoki to members in various forms—deposit match, free bet, cashback, or otherwise—subject to specific terms of use.
• "Rollover" or "Turnover" refers to the total wagering requirement that must be met before a bonus or bonus winnings can be withdrawn.

The relationship between CinaHoki and its members is contractual and governed entirely by this document along with the referenced supporting policies.

2 Account Registration Requirements

To register and use CinaHoki's services, prospective members must meet all of the following requirements:

• Must be at least 18 (eighteen) years of age at the time of registration.
• Being an individual legally permitted to participate in gambling and wagering activities in their jurisdiction of residence.
• Registering with your real identity and accurate, complete, up-to-date personal details—including your full name, date of birth, address, and valid contact information.
• Never having previously held a CinaHoki account that was deactivated or closed due to a policy violation.
• Not currently under an active self-exclusion (self-exclusion) imposed by the platform.

CinaHoki reserves the right to request identity verification (KYC – Know Your Customer) at any time. Members are required to submit the requested documents—including national ID, driver's license, passport, or proof of account ownership—within the specified deadline. Failure to comply with verification requests may result in temporary account suspension.

3 Account Usage and Security

Each CinaHoki account is personal property and is non-transferable. Members are fully responsible for all activity that occurs within their account—including activity carried out by third parties if the member fails to keep their login credentials confidential.

Account security obligations every member must fulfill:

• Using a strong password—at least 8 characters, combining uppercase letters, lowercase letters, numbers, and symbols.
• Never sharing your password, PIN, or verification code with anyone, including anyone claiming to be CinaHoki staff.
• Contact the support team immediately if you suspect unauthorized access to your account.
• Enabling two-factor authentication (2FA) available in your account settings as an additional security layer.
• Not using your CinaHoki account for anything other than personal entertainment—for example, not for commercial purposes, third-party services, or on behalf of another person.

4 Deposits & Payment Methods

CinaHoki supports a wide range of deposit methods commonly used in Indonesia, including local bank transfers, GoPay, OVO, DANA, ShopeePay, QRIS, and other methods available on the deposit page.

Terms applicable to all deposit transactions:

• Minimum deposit amounts may vary depending on the chosen payment method and will be clearly displayed on the deposit page.
• All deposited funds must come from legitimate sources and must be in the name of the member concerned. Funds derived from criminal activity, money laundering, or illegitimate sources are not permitted.
• CinaHoki does not charge any additional fees for the deposit process, though payment service providers may have their own policies.
• Successfully processed deposit funds cannot be cancelled or refunded unless a proven technical error on the platform's side has occurred.
• Members must use a payment account registered in their own name. Using another person's account for deposits may result in transaction suspension.

Deposits are generally completed within minutes. If a deposit has not been credited after 30 minutes, members are advised to contact the support team with valid proof of transfer.

5 Withdrawals and Wins

CinaHoki is committed to processing every valid withdrawal request as quickly as possible. E-wallet withdrawals are generally completed within 15 minutes, while bank transfers are completed the same day barring technical issues.

Applicable withdrawal terms and conditions:

• Members may only withdraw funds to a bank account or e-wallet registered in their own name—consistent with the verified identity on their CinaHoki account.
• Identity verification (KYC) must be completed before the first withdrawal request can be processed.
• Wins from bonuses are subject to their own rollover requirements that must be met before withdrawal. These requirements are clearly stated in each bonus offer.
• CinaHoki reserves the right to request additional verification—such as a selfie with your national ID—for large withdrawal requests for security verification purposes.
• Withdrawals proven to originate from fraudulent activity, bug exploitation, or system manipulation will be voided and the associated account will be deactivated.

6 Bonuses & Promotions

CinaHoki offers a variety of bonus programs to deliver added value to members. However, each bonus carries usage terms that must be understood before claiming.

• Every bonus claimed is subject to the rollover requirements set at the time of the offer. The rollover value and eligible game types will be explicitly stated.
• Bonuses may only be claimed once per offer, unless otherwise stated. Attempting to claim the same bonus more than once—including through different accounts—is a violation.
• CinaHoki reserves the right to void bonuses claimed improperly, including where there is evidence of bonus system abuse or exploitation.
• Bonus usage deadlines apply and will be stated in each offer. Bonuses not used within the specified timeframe will expire automatically.
• CinaHoki reserves the right to modify, suspend, or terminate any promotional program at any time with reasonable notice to members.

Members are strongly encouraged to read the full terms of each bonus on the Promotions page before claiming. The support team is available to answer any questions regarding bonus terms at any time.

7 Game Rules

Each game category at CinaHoki—whether Live Casino, Sports Betting, Slots, or bingo—has its own specific rules. Game rules are displayed within each game's interface and form an integral part of these Terms and Conditions.

General terms applicable to all games:

• Game results are final once a round or session is complete and cannot be disputed without verifiable technical evidence.
• For RNG (Random Number Generator) based games, the system uses an independently certified and audited random number generator to ensure fairness.
• For Sports Betting, match outcome decisions are based on the official data sources used by the platform. Match cancellations or schedule changes will be handled in accordance with the applicable bet settlement policy.
• Technical errors that occur during gameplay—including connection drops—will be resolved based on server records, not unilateral claims.

8 Prohibited Conduct

CinaHoki has a zero-tolerance policy toward behavior that is harmful to the platform or other members. The following actions are strictly prohibited and may result in permanent account deactivation and balance forfeiture:

• Using bots, automated scripts, assistive software, or any technology that provides an unfair advantage in games.
• Colluding with other members to manipulate game outcomes or exploit the bonus system.
• Providing false or misleading information during registration or the identity verification process.
• Money laundering or using the platform for any form of illegal financial activity.
• Attempting to hack, probe for security vulnerabilities, or exploit platform bugs without express authorization from CinaHoki.
• Engaging in harassment, threats, or inappropriate conduct toward CinaHoki staff or other members.

9 Data Privacy and Security

CinaHoki collects and processes members' personal data in accordance with the Privacy Policy, which is a separate but integral part of these Terms and Conditions. Core data management principles at CinaHoki:

• Personal data is collected only for necessary purposes—account registration, identity verification, transaction processing, and service improvement.
• Data is not sold or shared with third parties for commercial purposes without the member's explicit consent.
• All data is stored with 256-bit SSL encryption and industry-standard security protocols.
• Members have the right to access, update, or request deletion of their personal data in accordance with applicable regulations.

For complete information on how CinaHoki manages members' personal data, please read Privacy Policy us.

10 Account Deactivation and Closure

A CinaHoki account may be deactivated or closed in the following ways:

• At the member's request: Members may request account closure at any time through the support team. Any remaining balance will be processed for withdrawal after identity verification is complete.
• Inactive Account: Accounts that show no login or transaction activity for 12 consecutive months may be subject to an inactivity administration fee. Members will be notified via their registered email before any fee is applied.
• Policy violations: CinaHoki reserves the right to deactivate or close an account unilaterally if a violation of these Terms and Conditions is found. Where a violation is proven, balances derived from suspicious activity may be forfeited.

In the event of account deactivation by CinaHoki for platform security reasons, members will have the opportunity to appeal by submitting relevant evidence and explanation within 14 business days.

11 Responsible Gambling

CinaHoki genuinely cares about the well-being of all members. We believe online entertainment should be a fun and controlled activity—not a source of financial or psychological distress. To that end, the platform provides a number of tools members can use to manage and limit their gaming activity:

• Daily/Weekly/Monthly Deposit Limit: Members may set deposit limits that apply automatically for a specified period.
• Bet Limit: Set the maximum amount that can be wagered in a single session or over a specified time period.
• Play Break: Take a break from gaming activity for 24 hours, 7 days, or 30 days without fully closing your account.
• Self-Exclusion: For more serious cases, members may apply for a long-term self-exclusion (6 months to lifetime) through the support team.

If you or someone you know shows signs of problem gambling, CinaHoki encourages seeking professional help. Information and resources are available on the Responsible Gambling.

12 Terms and Conditions Updates

CinaHoki reserves the right to update, amend, or revise these Terms and Conditions at any time due to operational needs, legal changes, or service improvements. Our principles for communicating changes:

• Significant changes will be communicated via in-account notifications or email to the registered address, at least 7 days before taking effect.
• Minor changes that are clarifications or grammatical corrections do not require a specific notification.
• The last update date is shown at the top of this document and is updated every time a revision is made.
• Continued use of the platform after the effective date of any changes constitutes acceptance of the updated terms.

If you disagree with any changes that take effect, you have the right to close your account and withdraw your full balance before the new terms come into force. For questions about updates to the terms, please contact our support team.