Cinahoki Privacy Policy – Protecting Our Members' Data

1 Data We Collect

To provide a complete and secure service, CinaHoki collects several types of data from members. Below is a breakdown of the data categories we collect and the purpose of each:

Data not listed above is not collected by us. Should any new type of data need to be collected in the future, we will update this policy and notify members in advance.

2 How We Collect Data

CinaHoki collects data through several transparent and clearly identified mechanisms:

• Registration form and account profile – Data you enter directly when registering or updating your account information.
• Identity verification process (KYC) – Identity documents you upload during the account verification process.
• Financial transactions – Account information associated with the deposit and withdrawal process.
• Platform activity logs – Technical data automatically recorded when you access and use the platform, including login time, IP address, and device type.
• Interactions with the support team – A record of communications between you and the CinaHoki support team, for issue resolution and service improvement purposes.
• Cookies and similar technologies – Session and preference data stored on your device to enhance your experience on the platform.

3 Purpose of Data Use

Every piece of data we collect is used for a specific, documented purpose. cinahoki uses member data for the following:

• Account management – Creating, maintaining, and managing member accounts, including secure login and account recovery.
• Transaction processing – Processing deposits, withdrawals, and winnings payments accurately and on time.
• Identity verification – Fulfilling KYC obligations to prevent fraud, money laundering, and access by unauthorized parties.
• Platform security – Detecting and preventing suspicious activity, account abuse, and cyber threats.
• Customer support – Providing relevant and personalized assistance to members who need support.
• Service communication – Sending important notifications related to your account, security, or policy changes you need to be aware of.
• Service improvement – Analyzing usage patterns in aggregate (not at the individual level) to improve platform performance and experience.
• Legal compliance – Meeting reporting and documentation obligations required by applicable regulations.

CinaHoki does not use member data for third-party advertising, commercial profiling, or any purpose beyond those stated above without explicit consent.

4 Data Sharing with Third Parties

CinaHoki does not sell, rent, or share members' personal data with third parties for commercial purposes. However, there are limited situations where sharing data with certain parties is required to operate the service:

• Payment service providers – Account and transaction information required by banks or e-wallet providers to process deposits and withdrawals. These providers are bound by strict data confidentiality obligations.
• Game service providers – Minimal game session data required by game providers to run the games. No personal identity data is shared.
• Security & anti-fraud agencies – Technical information required for security verification and fraud prevention. Data sharing is limited to what is necessary and subject to confidentiality agreements.
• Authorized legal authorities – Where required by law, court order, or an official request from a law enforcement authority with jurisdiction, CinaHoki will provide the requested data in accordance with applicable legal procedures.

5 Data Security & Protection

CinaHoki applies multiple layers of technical and procedural security to protect member data from unauthorized access, loss, or misuse:

• 256-bit SSL encryption on all communications between members' devices and CinaHoki's servers.
• Encrypted data storage for sensitive information such as financial details and identity documents.
• Firewall and intrusion detection systems that monitors cyber threats in real-time 24/7.
• Two-factor authentication (2FA) available to all accounts as an additional security layer.
• Strict access control – Only authorized staff who require access to specific data to perform their duties may access it, with full activity logging in place.
• Regular security audits by the internal security team and external auditors to identify and address security vulnerabilities.
• Incident response procedure that is documented to handle potential data breaches swiftly and effectively.

Although cinahoki has implemented comprehensive security measures, no system is completely immune to all cyber threats. We therefore also encourage members to play an active role in protecting their own accounts—by using strong passwords, enabling 2FA, and never sharing login credentials with anyone.

6 Cookies and Tracking Technologies

CinaHoki uses cookies and similar technologies to enhance the platform experience. The following are the types of cookies we use:

• Session cookies – Temporary cookies that are automatically deleted when you close your browser. Used to maintain login status and session security.
• Preference cookies – Saving setting preferences such as language, time zone, and display preferences so you don't need to reconfigure them each time you log in.
• Security cookies – Used to detect suspicious activity, verify trusted devices, and prevent unauthorized access.
• Internal analytics cookies – Collecting anonymous usage data to understand how members interact with the platform, enabling us to continuously improve our service.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies—especially session cookies—may affect platform functionality and your gaming experience. Cookies used by cinahoki do not collect information about your activity outside the platform.

7 Members' Rights Over Their Data

As a cinahoki member, you have a number of protected rights regarding your personal data. cinahoki is committed to facilitating the exercise of these rights in a simple and timely manner.

To exercise any of the rights above, contact the CinaHoki support team via live chat. We will respond within 5 business days and resolve your request within 30 business days.

8 Data Retention & Deletion

CinaHoki does not retain data longer than necessary. Our data retention policy:

• Active account data – Retained for as long as the account is active and for the required period after account closure to meet legal obligations (generally 5–7 years).
• Transaction history – Retained for a minimum of 5 years in accordance with applicable financial reporting and anti-money laundering requirements.
• Security logs – Retained for 12 months for security investigation and fraud prevention purposes.
• Support communication data – Retained for 2 years for service quality reference and dispute resolution.
• Cookies and session data – Session cookies are deleted immediately after the session ends; preference cookies are stored for up to 12 months or until manually deleted.

Once the retention period has expired, data is permanently deleted using secure, non-recoverable deletion procedures. Members who close their account may request confirmation of data deletion after the minimum retention period has been met.

9 Children's Privacy

CinaHoki is a platform intended exclusively for individuals aged 18 and above. We do not knowingly collect, store, or process personal data from anyone under the age of 18.

Age verification is carried out at registration and reinforced through the KYC process prior to the first withdrawal. If we find that an account is held by someone under 18 years of age, the account will be immediately deactivated and all related data will be deleted from our system.

10 Privacy Policy Updates

CinaHoki reserves the right to update this Privacy Policy in line with changes to business practices, legal requirements, or improvements to data protection standards. The principles we apply with every update:

• Changes that significantly affect how we manage member data will be communicated via in-account notifications and/or email to the registered address, at least 14 days before taking effect.
• The date of the last update is always shown at the top of this document.
• Historical versions of the Privacy Policy are retained and can be requested by members who wish to review changes made over time.
• Continued use of the platform after the effective date of any changes constitutes acceptance of the updated policy.

If you disagree with the changes being applied, you have the right to close your account before the effective date and request data deletion in accordance with the applicable procedure.

11 How to Contact Us Regarding Privacy

If you have any questions, concerns, or wish to exercise your rights regarding your personal data, the cinahoki privacy team is ready to assist. You can reach us via:

• Live Chat Platform – Available 24/7 directly from any page on CinaHoki. Average response time under 2 minutes.
• Support Email – [email protected] (not clickable, please copy the address manually). Response within 1–2 business days.
• FAQ Page – Many common privacy questions are already answered on the FAQ us.

All privacy-related requests will be handled with confidentiality and professionalism. Your identity will be verified before we process any request involving access to or deletion of data, in order to prevent misuse.

For complaints that cannot be resolved through internal channels, you have the right to lodge an objection with the competent data protection authority in your jurisdiction.